ORDERING AND PAYMENTS
00) Does Madame Madeline offer Lowest Price Guarantee?
01) Does Madame Madeline accept International orders?
02) Do you accept payment by Check, Cashier's Check, or Money Order?
02b) Can I fax in or mail my order?
03) Will I be charged tax?
04) How do you process credit cards? What is PayPal?
04a) My credit card was denied during checkout. WHY?
04b) How do you process International credit cards and orders?
05) I ordered and paid for an item that was out of stock. What happens now?
06) I can’t find the item that I am looking for or it is out-of-stock, help?

WARRANTY/REFUND POLICY
07) Is there a money back guarantee?
08) Does Madame Madeline accept returns and exchanges?
09) How do I return or exchange online purchases?

SHIPPING & HANDLING
10) How will my order be shipped?
11) Do you ship to P.O. Boxes, APO/FPO, Hawaii, and Alaska?
12) How do I receive FREE SHIPPING?
13) How do I track my order?

PRIVACY AND SECURITY
14) What is your Privacy policy?
15) What are “cookies,” why do I need to enable this feature on my browser?
16) What is your Security Policy?

APPLICATION TIPS AND SUGGESTIONS
17) I am not sure which style of false lashes to choose?
18) I need help with lash application. Help!

ORDERING AND PAYMENTS

00) Does Madame Madeline offer Lowest Price Guarantee?

Madame Madeline guarantees that our prices are the lowest you'll find anywhere ONLINE. You'll know you're receiving the best deals available on hundreds of quality lash products.

If you happen to find a better online price out there, and meet the qualifications listed below, we'll match and/or beat the price and include free gift with your order. If you have already placed an order, we will credit you the difference. CLICK HERE for price guarantee details.

01) Does Madame Madeline accept International orders?

MADAME MADELINE accepts orders and ships to all fifty states in the United States (as well as U.S. territories), Canada, and few selected countries. CLICK HERE to see a list of countries we currently accept orders from. We will ship to your country that are not on the list if you pay with international Postal Money Order/Cashier's Check (in $USD), Western Union MoneyGram/Transfer, or Traveler's Express MoneyGram.  Please email us if you would like to place an order.

02) Does Madame Madeline accept payment by check (personal, cashier’s) or Money Order?
Yes, Madame Madeline accepts Cashier’s Checks and Money Orders made payable to MADAME MADELINE. Sorry, we DO NOT accept personal checks (E-Check through PayPal is accepted. E-Check must be cleared before your order is shipped). Payments must be in $US dollars.

Follow these simple instructions to mail in your order:

•  Complete your online shopping. Select the "Money Order / Cashier's Check " payment option during checkout from the payment Drop-Down menu.
•  Continue to complete with the checkout.
•  Print the order receipt page (you will also receive a copy of the receipt by email).
•  Next, mail a printout of your order receipt page along with your payment (made payable to Madame Madeline) to:

MADAME MADELINE
Attn: Order Process
PO BOX 5146
NORCO CA 92860-8005
USA

For faster, secure, and convenient shopping, we also accept most major credit cards, bank wire transfer, western union payment, and traveler's express moneygram.

02b) Can I FAX in or mail my order?

YES. Follow these simple instructions to fax your order:

•  Complete your online shopping. Select the "FAX ORDER " payment option during checkout from the payment Drop-Down menu.
•  Continue to complete with the checkout.
•  Print the order receipt page (you will also receive a copy of the receipt by email).
•  Fill out your Credit Card billing information on the bottom of the order receipt.
•  Fax TOLL-FREE the order receipt page to: (800) 508-4039 **.

**Toll-free line will only work within the U.S..

03) Will I be charged tax?
There is NO sales tax added to the order when shopping with Madame Madeline. We will cover the sales tax for CA residents (an automatic 8.50% Savings!).

04) How do you process credit cards? What is PayPal and Authorizenet?
To provide you with the highest level of security, we use Authorizenet and PayPal to process credit cards and bank transfers (e-checks). Authorizenet and PayPal will protect the security of your credit card and personal information. To pay with PayPal, you must be a member (it's free to join). With Authorizenet, you can pay with most credit cards (Visa, MasterCard, American Express, Discover Card) without being a member--this method is recommended if you don't want to sign up for a PayPal account during checkout. PayPal is an email payment service that enables any consumer with an email address to securely and conveniently send and receive payments online. PayPal and Authorizenet payments are accepted for U.S. ,Canadian, and certain international customers.



ALL PayPal accounts include these basic features:
•  SECURE SHOPPING AND CHECKOUT using industrial level SSL (Secure Sockets layer) technology to encrypt personal information
•  FDIC pass-through insurance up to $100,000
•  Send and receive money online from a checking account or credit card
•  Earn money market returns on your PayPal balance
•  Email-based customer service
•  Need an account? Please CLICK HERE for free registration and earn 5 dollars in the process

04a) My credit card was denied (Authorization Failed) during checkout. WHY?
The most likely reason for a failed authorization is a mismatch between the information (address, zip code, expiration date, cvv code) you provided and the billing record for your credit card that your bank has on file. Solution: Please make sure to enter your full name and billing address EXACTLY as they appear on your most recent credit card billing statement. Your card should be approved as long as you entered everything correctly. Failed authorization can also occur when you have insufficient fund in your account or if your credit card company has put a 'hold' on your accout. You can also try to use a different credit card or payment method. We also accept PayPal, Money Order, and Cashier's Check. We will gladly accept personal check if you are a repeat customer.

You can also contact us with your selected product(s) and we will send you an electronic bill you can fill out with your credit card info.

Need Help:                  

04b) How do you process International credit cards and orders?
International customers can pay with PayPal (preferred), Credit Cards (Visa, MasterCard, AMEX, Discover Card), or International Money Order (in $USD). Please Note: International orders will be shipped to the billing address and the cardholders name ONLY. Billing address and shipping address must be the same.

Credit cards payments will be processed by our payment gateway. We use AVS (address verification) and CVV (card verification code) to protect you against credit card fraud and identity theft. Your IP address will be recorded to verify location. If you are paying with a Credit Card, you have to pass both our AVS and CVV filters.

If you fail one or both of our AVS/CVV filters, we will require you to fax us (865) 534-0059 or email us an attachment a copy of your Photo ID (Driver's license or Passport) with your photograph and address as it appears on your credit card billing statement. Your order will not be shipped if you failed to provide the proper identification. You will only need to provide Photo ID ONCE for us to setup an account for you; you will not need to repeat this process for all future orders unless your shipping address changes. Remember, your information is strictly confidential. We will not sell, lease, or share your personal information to ANYONE. Once we have received and verified your information, your order will be shipped immediately. Alternatively, you can pay with Western Union MoneyGram/Transfer, or Traveler's Express MoneyGram.

Please Contact Us if you have any questions or if you need any assistance with when placing an order.

05) I ordered and paid for an item that was out of stock. What happens now?
In the event that an item you purchased is out of stock, an email will be sent to you immediately notifying you that the item is out of stock along with its expected shipping date. You will have two options: (1) Your order will be placed on our backorder list, and mailed to you as soon as it arrives (takes approx. one to two weeks before shipping). (2) you may request a prompt refund of all your money paid.

06) I can’t find the item that I am looking for or it is out-of-stock, help?
Madame Madeline offers a large selection of Ardell False Eyelashes and other fine lash accessories. We try our best to have all merchandise in-stock. If you cannot find what you are looking for (If we don’t carry the product, or if the item is temporarily Back Ordered, Out-of-Stock, etc), please Contact Us to let us know what you have in mind. You will receive a response within 24 hours informing you of availability of the item or whether we can place a custom order for you. Please allow one to two weeks before shipping.

For items that are out-of-stock, please check back with our website and these items will be replenished within 1 to 2 weeks. You can contact us at here. Your thoughts and ideas are important to us, please send us any feedback, or suggestions you may have.

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WARRANTY/REFUND POLICY

07) Is there a money back guarantee?
Absolutely, we are not happy unless you are happy. Madame Madeline carries only fine quality merchandise. We offer a 100% Satisfaction Guarantee on everything we sell. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping and any card processing fees (if applicable). Refund requests must be made within 30 days from receipt of merchandise. Please refer to our How to get a REFUND section for details.

08) Does Madame Madeline accept returns and exchanges?
We are not entirely happy unless you are happy. We stand behind our products and offer a 100% satisfaction Guarantee on everything we sell. Each item is guaranteed to be free of defects. If you are not completely satisfied, we will gladly accept returns or exchanges for any unused, unopened products purchased from us. Requests for returns and exchanges must be made within 30 days from receipt of your merchandise.

09) How do I return or exchange online purchases?
Our return policy is simple: Please print and fill out our Refund and Exchange form and include it with the unused, unopened merchandise you are returning. Next, pack and seal your returns, along with the form, securely in the original package (if possible). Your returns will be given top priority and will be processed immediately.

Returns & Exchanges because of our mistakes:

If you received incorrect merchandise or damaged products due to a mistake on our part, we will gladly reimburse you with a full refund (including shipping costs). If you want to make an exchange instead, please send us the unused, unopened merchandise and we will pay for the cost of returning the package to us and for the shipping cost (please ship with parcel mail) for your replacement order.

All other Returns & Exchanges:

For all other returns, a full refund (less shipping and handling) will be offered ONLY if the returns are unopened, unused, and in its original condition. A refund or exchange will be issued to you via original payment immediately.

For all other exchange, a 10% restocking fee will apply, and can be paid for via Cashier’s Check, Money Order, PayPal, or in form of original payment. Exchanges coming from outside of US (International) will have a restocking fee of 15% of order total.

Send Returns and Exchanges to:

MADAME MADELINE
Attn: Return/Exchange
PO BOX 5146
NORCO CA 92860-8005
USA

We want to make your shopping experience as easy and safe as possible. Please feel free to contact us with any additional questions or concerns you may have.

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SHIPPING & HANDLING

10) How will my order be shipped?
We ship all of our packages using US Postal Service and UPS. All of our merchandise is packaged securely with care to ensure safe delivery. All orders will come in sturdy boxes and be shipped with free tracking (delivery confirmation). Tracking is available to the following locations:

1) Within the U.S., shipments to APO/AFO and other U.S. territories can not be tracked.
2) Canada, package shipped with UPS and Global Express Mail ONLY.
3) International addresses, package shipped with UPS and Global Express Mail ONLY.

Please note,e are not responsible for any loss or delays caused by the US Postal Service and UPS. US Postal Service do not guarantee the delivery date of your package. Insurance is optional but it is highly recommended. You will be given a choice to insure your U.S, order during checkout by marking the add insurance box (an insurance charge of $2.00 will be added to your shipping fee automatically). For international orders, we highly recommend you select a shipping method that includes insurance such as UPS shipping methods, Airmail Parcel Post, and Global Express Mail.

Deliveries are made Monday through Friday (holidays excluded). Your order are usually processed and shipped within 24 hours of payment (within 48 hours for international orders).

Please Note: Shipping can take 3 to 6 days longer than normal to deliver during the holidays (especially during the entire month of December).

Domestic Shipping

Domestic shipping are shipped by

USPS First-Class, Priority Mail, or Express Mail. And, UPS Ground, or UPS 2nd Day Air.

We ship everywhere in the continental USA, including: Post Office Boxes, APO/FPO, Hawaii, and Alaska. Delivery times will vary depending on the shipping method selected and the shipment destination. s a general guideline for delivery, please allow:

4 to 7 business days for USPS First-Class mail
3 to 4 business days for USPS Priority Mail
1 to 2 business days for USPS Express Mail

2 to 5 business days for UPS Ground
2 business days for UPS 2nd Day Air

Order shipped within United States will be charged a flat rate based on the table listed below to cover shipping and handling:

*Orders more than 1 lb and 3 ounces will be shipped by USPS Priority Mail (we will cover the additional expanse)

Canada Shipping

Orders shipped to Canada will be shipped by

Airmail Post, Airmail Parcel Post, or Global Express Mail. And, UPS Standard, or UPS Worldwide Expedited. Delivery times will vary depending on the shipping method selected and the shipment destination. As a general guideline for delivery, please allow:

8 to 14  business days for Airmail Post
8 to 14  business days for Airmail Parcel Post
4 to 8    business days for Global Express Mail

8 to 12 business days for UPS Standard
4 to 6  business days for UPS Worldwide Expedited

Note: We are not responsible for any loss or delay caused by the US Postal Service and UPS. Insurance is optional but it is highly recommended. We recommend shipping method that includes insurance such as UPS shipping methods, Airmail Parcel Post, and Global Express Mail.

Canadian customers are responsible for any duty, tax (GST), or tariff imposed by the Canadian customs. Buyers should familiarize themselves with any additional charges assessed by your country that are not covered as part of our standard shipping charges.

Order shipped to Canada will be charged a flat rate based on the table listed below to cover shipping and handling:

International Shipping

We ship to US, Canada, and and few selected countries. Please CLICK HERE to see a list of countries we currently accept orders from. International orders will be shipped with Airmail Post, Airmail Parcel Post ,or Global Express Mail (GEM). Orders ship with GEM, will receive a tracking number for your package through email. Tracking is not available for Airmail Post. Delivery times will vary depending on the shipment destination and local customs laws. As a general guideline, please allow:

8 to 14  business days for Airmail Post
8 to 14  business days for Airmail Parcel Post
4 to 7  business days for Global Express Mail

International shipments may be subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country’s national laws. All applicable an administrative fee, customs clearance, duties, and taxes are to be paid by the buyer at the time of receipt. Buyers should familiarize themselves with any additional charges assessed by your country that are not covered as part of our standard shipping charges. Rememeber, we cannot determine in advance what these fees will be. Please contact your local Customs office for details. Please be advised that some countries prohibit import of, or impose difficult customs on certain items. If you are unsure as to whether your country imposes restrictions, please contact your local trade or customs office for details. We cannot be held responsible for shipping charges if your package is returned to us, if customs opens your package, or if customs confiscates merchandise. It is your obligation to check with the restrictions and prohibitions imposed by your country before ordering.

Please note, due to recent manufacturer restrictions, we are unable to ship certain product lines to certain geographical locations. If your country is on the list below, please do not add Ardell, Andrea, or Lash beLong products to the shopping cart.

Restrictive Locations:

For Ardell Products Only: Japan, Taiwan, Uk
For Andrea Products Only: Uk
For Lash beLong Products Only: Canada, Denmark, England, France, Germany, Noway, Spain, Sweden

International (Non U.S. and Canada) orders will be shipped with charged rates based on the table listed below to cover shipping and handling:

11) Does Madame Madeline ship to Post Office Boxes, APO/FPO, Hawaii, and Alaska?
Absolutely. We ship to Post Office Boxes, APO/FPO, Hawaii, and Alaska. Shipments to these locations must be shipped with the US Postal Services. Please do not select UPS shipping options.

12) How do I receive FREE SHIPPING?
To receive the FREE SHIPPING discount is simple: Shipping is free with orders of $100.00 dollars or more. Shipping charges will be automatically deducted when you select "First-Class" shipping at checkout.
Free Shipping applies to orders shipped within the U.S. ONLY. Shipping to Canada pay a DISCOUNTED shipping rate of $5.50 for "Airmail Post " Shipping. Free and Discounted Shipping does not apply to International orders.

13) How do I track my order?

When your order has been processed and sent out, we will send you a Delivery Confirmation number to your email. You may check/track the status of your package by clicking on the following link and entering your Delivery Confirmation number:
http://www.usps.com/shipping/trackandconfirm

You can also access track your order by visiting www.usps.com, click on Track & Confirm, and entering your Delivery Confirmation number.

If you would like to check our ORDER STATUS, please visit our ORDER STATUS page.

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PRIVACY AND SECURITY

14) What is your Privacy policy?

Madame Madeline is committed to the highest levels of privacy for our customers. We will never sell or share your personal information. Period! Please visit our Policies Page for additional details.

15) What are “cookies,” why do I need to enable this feature on my browser?

Cookies are small pieces of data (~1 to 4 KB) that a website stores on your computer’s memory to store individual settings, such as your purchases added to the shopping cart. To use shopping carts on our website, you need to enable the cookies feature of your web browser. Please visit our Policies Page for additional details on “cookies.”

If you are unable to shop on our website for any reason, you can always order from us direct instead. To order direct, simply email us the
products (and quantity) you like to purchase. For example, 10 Duralash Flare (knotted) Short Black, 1 LashTite adhesive Clear 1/8 oz, etc., etc.. We will reply you with your order total and our easy payment instructions.

16) What is your Security Policy?

Shopping with Madame Madeline is safe. You can have peace of mind because we use 128 bit SSL (Secure Sockets layer) technology to protect the security of your personal information and your credit card info during the ordering process online. Please visit our Policies Page for details on security. Unlike other companies, we do NOT store customer credit card number to ensure to maximum privacy security and privacy for our customers.

APPLICATION TIPS AND SUGGESTIONS

17) I am not sure which style of false eyelashes to choose?

We carry many styles of strip and individual lashes. You can click on the following drop-down menu to go the category directly.

18) I need help with lash application. Help!

For lash application help and tips, please visit our Frequently Asked LASH Questions page OR our online forum for a wealth of false eyelashes suggestions and articles.

Can't find the answer that you are looking for?

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